Today, Oracle announced another major step in its commitment to continuously improve the way customer support in the software industry is delivered with the general availability of the next release of its Software Configuration Manager platform. Lightweight and secure, Oracleョ Software Configuration Manager collects and integrates detailed and dynamic system configuration information that enables Oracle to deliver highly automated and personalized support. It also lays the foundation for a more fully personalized, knowledge driven and high value add support environment. Oracle has been a recognized and award winning leader in customer support for many years, pioneering major advances in electronic...
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